Terms & Conditions

The short version: our templates are digital products you can use for every client, forever, but because they're delivered instantly we can't offer refunds. Please don't resell them. Custom website projects are governed by the proposal you sign with us. If you have a question, email hello@therealestatestudio.co.

1. Who we are

This website, therealestatestudio.co (the "Site"), is operated by Opal Creative Corp., doing business as The Real Estate Studio ("we", "us", "our"), based in Whistler, British Columbia, Canada. By using the Site or buying from us, you agree to these Terms. If you don't agree, please don't use the Site or our products.

2. What these terms cover

These Terms cover the Site, our Buyer & Seller Experience Kits and individual templates (the "Templates"), and our custom website services (the "Services").

The Listing Suite is a separate product with its own terms and privacy policy at thelistingsuite.com. Links to The Listing Suite on this Site take you there, and its own terms apply when you sign up.

3. Buying Templates

• Checkout. Templates are sold through our checkout provider, ThriveCart, in US or Canadian dollars. Payment is handled by ThriveCart and its payment processors. We never see or store your full card details.
• Delivery. Templates are digital. After purchase you'll receive access by email, usually as Canva template links you copy into your own Canva account. Nothing is shipped.
• Prices. Prices are shown at checkout and may change at any time. A price change doesn't affect an order you've already completed.
• Taxes. Applicable taxes are calculated at checkout.

4. No refunds on digital products

Because Templates are delivered instantly and can't be returned, all Template sales are final and we don't offer refunds. If something isn't working (a broken link, missing pages, trouble opening a template in Canva), email us and we'll fix it.

5. Your licence to use the Templates

When you buy a Template, we grant you a non-exclusive, non-transferable licence to customize it and use it in your own real estate business.

You can:

• Edit everything: text, photos, colours, fonts and logos
• Use it with as many of your own clients as you like, with no time limit
• Share it with your own team members, assistants and transaction coordinators who work on your business
• Send it to clients as a PDF or printed booklet

You can't:

• Resell, give away, sublicense or share the editable Template files (or the Canva links) with anyone outside your business
• Sell or distribute the Templates, or modified versions of them, as templates or in a template marketplace
• Claim the original design or written content as your own work product for resale

We keep ownership of the Templates and their original design and content. Your licence ends automatically if you break these rules.

6. Canva and other third-party tools

Templates are built in Canva, which is a separate service with its own terms. Some photos or elements may require a Canva Pro account; you can swap them for your own or for free alternatives. We aren't responsible for changes Canva makes to its service, pricing or features.

7. Template content is general information

Our guides, checklists, workbooks and proposals contain general information about buying and selling real estate. They're not legal, tax, financial or mortgage advice. Real estate rules, forms, costs and disclosure requirements vary by province, state and board. You're responsible for reviewing and adapting the content so it's accurate and compliant for your market, your brokerage and your regulator before sharing it with clients. Net proceeds and similar calculators are estimates only.

8. Custom website services

Custom website projects are scoped and priced in a written proposal or agreement. Where that agreement conflicts with these Terms, the agreement wins. Unless your agreement says otherwise:

• Payment. Fees are due as set out in your proposal. Work begins once the first payment is received.
• Refunds. Design and build fees, and the first year of any annual or monthly website plan, are non-refundable once work has started. You can cancel an ongoing plan for future periods at any time, with no refund for a period already paid.
• Your content. You're responsible for the text, photos, logos and other materials you give us, and for having the right to use them. You own your content, and once you've paid in full you can use the final website design for your business.
• Third-party services. Websites may rely on third-party platforms and providers, such as website hosting, MLS® / IDX data providers, booking, email and analytics tools. These have their own terms and fees, and we aren't responsible for their outages, price changes or rule changes. MLS® data display is subject to your board's rules, and you're responsible for meeting your own licensing, advertising and brokerage requirements.
• Support. The support included with your project is described in your proposal. Extra changes are billed separately.

9. Bookings

Calls booked through the Site are scheduled with Acuity Scheduling. Please give us at least 24 hours' notice if you need to cancel or reschedule. A call is a free consultation and doesn't create a contract for services.

10. Using the Site

You agree not to misuse the Site: no attempts to break or overload it, scrape it, upload anything harmful, or use it for anything unlawful. The Site's design, text, images and content belong to us or our licensors, and you may not copy them without our written permission. Testimonials reflect individual experiences and aren't a promise of specific results.

11. Disclaimers

The Site, Templates and Services are provided "as is". We work hard to get things right, but we don't guarantee that the Site will always be available or error-free, or that any product will produce a particular business result such as listings, leads or sales.

12. Limitation of liability

To the fullest extent permitted by law, we aren't liable for any indirect, incidental, special or consequential losses, or for lost profits, revenue, data or business opportunities. Our total liability for any claim relating to a product or service is limited to the amount you paid us for that product or service.

13. Indemnity

You agree to cover us for claims arising from your misuse of the Templates, the content you add to them or to your website, or your breach of these Terms or of laws and regulations that apply to your real estate business.

14. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. Any dispute will be handled in the courts of British Columbia.

15. Changes

We may update these Terms from time to time. The date at the top shows when they last changed. Changes don't affect purchases you've already made.

16. Contact

Questions about these Terms: hello@therealestatestudio.co