Privacy Policy | The Real Estate Studio

This policy explains what personal information Opal Creative Corp., doing business as The Real Estate Studio ("we", "us"), collects through therealestatestudio.co (the "Site"), how we use it, and the choices you have. We're based in British Columbia, Canada, and handle personal information in line with Canada's privacy laws.

The Listing Suite has its own privacy policy at thelistingsuite.com, which applies when you use that product.

What we collect

Information you give us

When you buy a Template: your name, email address, billing address and payment details, collected by our checkout provider, ThriveCart, and its payment processors. We receive your name, email, what you bought and the order details. We don't receive or store your full card number.
When you book a call: your name, email, phone number and anything you choose to tell us in the booking form, collected through Acuity Scheduling.
When you join our email list or download a freebie: your name and email address, stored with our email provider, Flodesk.
When you email us or become a website client: whatever you choose to share, such as your business details, content and photos for your website.

Information collected automatically

Technical data: like most websites, our hosting provider (Cloudflare) records basic technical information such as IP address, browser type, pages requested and the time of the request, to deliver and secure the Site.
Cookies and advertising pixels: we use the Meta Pixel (Facebook and Instagram) and the Pinterest Tag to measure how our ads perform and to show our ads to people who've visited the Site. These tools use cookies and similar technology to collect information about your visit, such as pages viewed and purchases, and may link it to your account on those platforms.

How we use it

To deliver the Templates you buy and give you access to them
To schedule and hold calls, and to scope and deliver website projects
To reply to your questions and provide support
To send you emails you've signed up for, including updates about our products and The Listing Suite. Every marketing email has an unsubscribe link.
To measure and improve our ads and the Site
To prevent fraud, keep the Site secure, and meet our legal and accounting obligations

We don't sell your personal information.

Who we share it with

We share personal information only with service providers that help us run the business, and only what they need:

ThriveCart and its payment processors (checkout and payments)
Acuity Scheduling (booking calls)
Flodesk (email)
Cloudflare (website hosting and security)
Meta and Pinterest (ad measurement and advertising)
Canva (Template delivery happens through Canva, under your own Canva account)
Our accountant and professional advisers, where needed

We may also disclose information if required by law, or to protect our rights or the safety of others.

Some of these providers store information outside Canada, including in the United States, where it may be subject to the laws of that country.

Your choices

Emails: unsubscribe any time using the link in any marketing email.
Cookies and ads: you can block or delete cookies in your browser settings, and manage ad preferences in your Facebook, Instagram and Pinterest account settings. You can also opt out of interest-based advertising at youradchoices.ca (Canada) or optout.aboutads.info (US).
Access and correction: you can ask what personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Email us and we'll respond within 30 days.

How long we keep it

We keep order and client records for as long as needed to provide our products and services and to meet tax and accounting requirements, which is generally up to seven years. Email list information is kept until you unsubscribe or ask us to delete it.

Security

We use reputable providers and reasonable safeguards to protect personal information. No method of transmission or storage is completely secure, but we work to protect your information and limit who can access it.

Children

The Site and our products are for real estate professionals and aren't directed at anyone under 18.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

For privacy questions or requests, email hello@therealestatestudio.co.